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Customer Relationship Management

In recent times, customer experience has emerged as the most important competitive differentiator between vendors in many markets. In a competitive global marketplace, companies will always focus on acquiring new customers, sustaining the loyalty of existing ones, and enhancing customer satisfaction. Customer relationship strategies vary widely across industries, markets and geographies, each with its set of challenges. CRM applications enable your sales and support personnel to gather detailed information about individual customer needs, thus enabling them to offer personalized products, services and support. It also enables you to adapt as market, competitive and regulatory conditions evolve.

  Companies require increased sales performance, greater customer service and improved customer relationship management to compete in today’s aggressive market conditions. Achieving these goals require solutions that provide rapid access to centralized and well-organized customer information. Access to detailed and updated customer history to foster relationships, close sales and consolidate all customer contact activities is essential.          

  Cyret’s CRM services offers consistent and readily available customer and prospect data, approving you to manage pre-sales activities, operate automated sales processes, deliver dependable customer service, classify sales and service performances and identify trends, problems and opportunities. From sales force automation to astute business intelligence, we offer a broad portfolio of CRM solutions that provide rich functionality to support the specific business needs and deliver a superior customer experience.

  Our CRM solutions address multi-faceted needs of businesses that help you interact with your customers across multiple channels. We enable organizations to extend capabilities as their business demands and customize our solutions to their industry. When integrated with your existing systems, our robust CRM applications track each aspect of customer interaction.
Cyret offers end-to-end enterprise solutions ranging from package selection to application support and maintenance. Our CRM Service Offering includes:

  • Consulting
    • Feasibility Analysis
    • Technology Evaluation & Selection
    • Project Scoping
    • Metrics Reporting & ROI
    • Proof-of-Concept development
    • Application Audit & Health Check
  • Implementation
    • Implementation Strategy
    • Functionality Mapping & Gap Analysis
    • Data Migration
    • Conference Room Pilot & Training
    • Full Cycle Implementations & Deployment
    • Global Rollouts
    • Release Management
  • Customization & Integration
    • Custom Object Development
    • Custom Reports Development
    • Integration – Data, Process level – EAI / CTI
  • Upgrade Services
    • Application/Product Upgrade
    • Database Upgrade
    • Data Conversion and Migration
    • Object Migration
  • QA and Testing Services
    • Testing Process Consulting
    • Manual, System and Integration Testing
    • Load Testing
    • Fail Over and Availability Testing
    • Test Cases Automation
    • Reporting Services
  • Business Intelligence and Analytics
    • Need Analysis
    • Data Load/ETL
    • Custom View & Report Development
  • Customer Data Integration
    • Unification of Customer Data
    • Multiple Version Integration
    • Real Time/Batch Data Cleansing
  • Support and Maintenance
    • Application Support
    • Customization Support
    • Database Administration
    • Application Administration
    • Performance Tuning
    • Rapid-Deployment Solutions for EAM
      • Quick implementations using preconfigured software and predefined services
      • Foreseen implementation deployment time and cost
      • Flawless integration with SAP solutions
      • Focused scope defined by line-of-business needs
    • Cyret provides a broad suite of end-to-end, industry-specific, multi-channel solutions. Our Horizontal Solutions includes:
      • Customer Experience Management
      • Social CRM
      • Mobile CRM
      • Cloud CRM
      • Customer Master Data Management
      • Customer Analytics
  • Low IT investment with On-Demand Services
  • Reformed Project Management and Customer Service
  • Real time information on customer interaction
  • Improved decision-making across sales, service and marketing
  • Enable organizational flexibility with interoperable deployment options
  • Integration with critical front and back-office applications
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